Resident App for Managing Tenant Experience

Booking System.

Make all of your buildings’ shared facilities and amenities available for your residents with just one click. Enable them to check the availability and make a booking on-the-go. No need to check in physically any more!

Convenient user experience

Data and insights on usage

Always open - ready when you are

Image of Hococo Resident app showing Facilities and Spaces that can be reserved

Improve tenant experience with digital bookings.

Image of Hococo Resident app's Book facility & space feature

Image from the Resident App for booking a shared e-bike.

Image of mobile phone being used with additional screen captures of Resident app features for booking shared bikes and booking washing machine

Offer ease of living.

Help tenants to use the shared facilities and amenities with ease. With our digital booking system they can see the availability and make a booking - even on the go!

Utilize full capacity.

Through the booking system you will know when the facilities are used. Or not. Share this with your tenants and make it transparent - so they can plan accordingly.

Place it in the pocket.

Your customers, the residents, shouldn’t need work to use the facilities they are provided. Give them the convenience in their pocket.

Home Assistant.

Help your tenants live effortlessly with self-service 24/7. You can reduce inquiries by up to 60% by offering residents smart FAQ and advanced knowledge base. That way you can focus on critical issues instead.

Smart FAQ and Knowledge base

Automatic prioritisation and delegation for issues

Real-time progress updates

Images from Home Assistant showing FAQ view, image of a video guide for setting WIFI, and questions from tenants

“81% of all customers try to resolve matters themselves before reaching out to a live representative”

Microsoft, 2017 Survey

Self-service 24/7

Help when it's needed.

Help your residents help themselves. Offer information in a convenient manner with great self-help content based on your building.

Customer-centric

Seamless customer service.

Reduce tenants’ wait times for responses and focus on the critical issues. Ensure your tenants get help when it's needed.

Personalized communication

Use images, videos & much more.

With Hococo, you can offer guidance with a personal touch. Use images, videos, guides, links and much more. Meet your customers where they are.

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Documents.

Hococo stores all important documents and files for the tenant directly in the app in a GDPR-secure format. On top of that, tenants can always see property information such as their lease, floor plans, energy labels and much more.

100% GDPR compliant

Easy access for tenants

Effortless document sharing

Image with illustrations for PDFs, images and GDPR

Image of Anna Rosa Rylander from Urban Rigger

...Our community is a huge part of our concept at Urban Rigger and with the help of hococo we are able to enhance the tenant’s experience in a professional way.”

Anna Rosa Rylander

URBAN RIGGER

...Our community is a huge part of our concept at Urban Rigger and with the help of hococo we are able to enhance the tenant’s experience in a professional way.”

Anna Rosa Rylander

URBAN RIGGER

...Our community is a huge part of our concept at Urban Rigger and with the help of hococo we are able to enhance the tenant’s experience in a professional way.”

Anna Rosa Rylander

URBAN RIGGER

Community Channels.

Help your residents connect and communicate with their neighbours. Community Channels bring tenants with common interests together by using data to automatically create channels and match people living in your property. Tenants can also create their own private groups.

Interest based communication

Higher tenant satisfaction

Longer tenancies and higher occupancy rate

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Residents who feel part of a community have longer tenancies in rental apartments.

A branded living experience.

We believe in holistic experiences and therefore offer white-label solutions for your projects. Your tenants should be able to feel the value of living in your particular community.

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