Our customer Wagner Ejendomme is a real estate company based in Aalborg, Denmark with a history dating back to 1965. As a real estate company who wants to be creating places where people enjoy living, it is only natural that one of the latest additions to improve the lives of their tenants and employees has been the introduction of the Hococo Tenant Experience and Operations platform, made available for all inhabitants in their residential units in February 2022.
The importance of the tenant experience is well recognised at Wagner Ejendomme, whose primary goal in adopting a digital solution was to offer more comprehensive service to their tenants.
"It is clear that a positive tenant experience and satisfaction are directly linked to tenant retention," says Britta Nielsen, Property Manager at Wagner Ejendomme.
With a digital platform, tenants are able to access important information quickly and communicate faster and more effectively with the landlord. All this improves tenant experience but also saves time, and as a result, money – savings that no business can afford to overlook in these times.
Another goal for Wagner Ejendomme is to be able to facilitate the formation of a community inside the properties – which has a strong link to people’s well-being, but also to tenant retention. While the community undeniably promotes an individual's comfort, well-being and mental health, many studies show that tenants are more likely to renew their contracts if they have friends in the building.
During the first months, Hococo’s digital solution has already proven its usefulness to Wagner Ejendomme's residents and staff alike, here are few examples, how.
“Automatisation and tenants’ independent sourcing of information is taking a lot of work off our table, but without forgetting the personal contact. We actually see, that the app brings it to another level and creates new links between tenants and property management. The feedback from tenants has been very positive, and especially the younger tenants have praised how it makes communication much smoother", Nielsen describes the benefits.
One of Wagner Ejendomme's goals is to use the digital platform to create a vibrant community of residents. The next step will be to introduce the new Community Channels -feature to their tenants.
With Community Channels, residents can form groups around their interests, share home decorating tips, recycle old furniture, find a jogging buddy, ask for help with walking their dog, or set up a dinner club – just to name some of the opportunities. Community Channels bring the walls of the building to life by connecting the people inside them with the help of modern technology.
“We want our tenants to feel as comfortable and at home as possible. Knowing your neighbours and having a feeling of belonging to a community definitely elevates the experience adding a social layer to it”, Nielsen explains.
This feature provides tenants with a secure and restricted platform that differs from other global social media giants and is more controllable and moderated by the property manager, which has a growing value today.
Implementing a new platform is always a project in itself, but Nielsen praises the smoothness of the venture. “Hococo staff have helped us to tailor the solution to fit our needs and trained our staff to use it. The application brings particular value to our property administrators, who need to have important apartment-specific information at their fingertips when responding to tasks on the move”, Nielsen says.
"The choice fell on Hococo, as the app can be continuously adapted to the wishes of both the tenant and the landlord - and Hococo has a number of features in the pipeline that we also find exciting," says Britta Nielsen.
Having used the solution now for some months, Wagner Ejendomme wants to share a few tips for others who are planning to transform their tenant experience digital:
If you want to know, how our digital solution could help your property thrive, contact us today and book a free demo!